Frequently Asked Questions about NewMD.

NewMD Membership
Do you accept insurance?

No, we don’t accept or bill any insurance company.

Do I still need insurance?

The short answer is yes. We are glad to enroll patients who do not have insurance, but we still advise you get at least a high-deductible “catastrophic plan” to cover un-anticipated costly medical emergencies.

What does my membership cover?

Your monthly fee covers access to your doctor via telehealth, phone and email, annual wellness exams, management of chronic conditions, acute illnesses, sports physicals, virtual visits, in-house labs, minor procedures, and all other services listed on our services page.

What's not included in a membership?

Hospitalization, outside labs, images, and special procedures.

Is there a limit on how many members can join NewMD?

Yes. Unlike traditional practices that take on as many patients as possible, our provider-to-patient ratio is limited. This allows for longer appointment times, individualized attention, and increased quality of care.

Can I be seen without joining NewMD?

Yes, we do accept walk-ins and cash-pay appointments. Visits include exams, in-clinic testing, and minor procedures.

This seems to good to be true. Is there a catch?

No. This is the real thing. Quality healthcare, the way you want it. Cutting out the middle-man (insurance companies) and keeping payment directly between the patient and the doctor keeps the price drastically lower.

Drive-Up/Rapid Tests
Can anyone be tested?

Yes. We are offering tests to the general public, as well as employer groups who contact us.

How do I pay for my test?

You can pay with credit card or debit card. You will be prompted for payment during the sign-up process. If you have questions about your payment, please contact one of our associates at 920.733.5900.

Where does my testing take place?

Tests will be administered at our clinic located at 3329 Express Ct, Appleton WI. Samples will be collected in the clinic or in a drive-through fashion.

Do you test children?

Yes, we do test children. Please consult with your physician before signing up for a test.

How do I know what test to sign up for?

Please consult with your physician.

MRI Questions
What are the benefits of cash pay?
By eliminating insurance and typical hospital costs, patients can save up to 85% on their MRI. And with transparent, upfront prices, there are no additional costs or fees to worry about.
Can I use my insurance to pay for my MRI?
Our MRI is a direct payment service. We do not bill insurance nor do we guarantee that your insurance will apply this to your benefits. However, we can provide you with a detailed receipt for your procedure that you can supply to your insurance company.
What costs are included in the $595 MRI payment? Are there any additional fees?
Your MRI, MRI reading, and MRI disk are all included in the cost. There are no additional fees for send-outs.
Do you have financing options or payment plans available?
We partner with CareCredit, a health and wellness credit card that accomodates your financial needs by allowing for flexible monthly payments. You can learn more information about CareCredit here:
Can I pay for my MRI using my HSA, FSA, or other health account?
Yes, you can pay for your MRI using health account funds such as these.
Do I need to be referred?
A referral is not necessary. If you do not have a referral from your doctor, one of our NEW MD providers can assess your area of concern and order the appropriate test.
What MRI's do you offer?
We offer MRI services for the following: Ankle, foot, knee, hand, wrist, forearm, elbow, shoulder, hip, cervical spine, and lumbar spine. We are not offering contrast studies at this time.
How long does the MRI scan take?
Please plan on roughly a 1 hour appointment. The scan itself takes about 30-45 minutes depending on the type.
How should I prepare for my MRI appointment?
Please wear loose and comfortable fit clothing items (no jeans/leather etc.), and leave jewelry and other valuables at home when possible. A locker will be provided for items brought with you to the appointment.
Do you have Badgercare/Medicaid?

NEWMD is not contracted with any insurance plan, including Badgercare/Medicaid.  When you agree to receive Badgercare/medicaid benefits, you are agreeing to utilize only contracted providers.  If we see you, any prescriptions our providers send will not be filled by pharmacies.  Please contact our clinic for further explanation if needed.

Do you have a patient portal?

Yes, it is called ‘Elation Passport’. Once you become a member, you will receive a link in your email to activate your portal.

Still need help? Send us a note!

For any other questions, please write us at or call us on (920) 297-0512.